π§ Contact Support
Find the right contact for your question β tutor, advisor, librarian, counsellor, or IT.
View ContactsSupport Hub
Find the right person to contact for any question or problem. We've organised support by situation.
π Help Centre
Step-by-step guidance for common tasks and problems in the course.
Open Help Centreπ§ Troubleshooting
Solutions for technical problems β browser, progress, video, and assessment issues.
Troubleshootπ₯ Technical Support
Full technical support page including browser requirements and IT help desk.
Technical SupportβΏ Accessibility
How to request accommodations or report an accessibility barrier.
Accessibilityβ FAQ
Answers to the most common questions about PASS100 and its certificates.
Read FAQWho to Contact β By Situation
| Situation | Contact |
|---|---|
| Question about course content | Your tutor |
| Essay structure or writing help | The Write Site |
| Finding sources for an assignment | An TrustOpen librarian |
| Planning your program or choosing courses | Academic Advisor |
| Stress or mental health | Counselling Services |
| Disability or medical accommodation | Accessibility Services |
| Can't log in / page broken / video won't play | IT Help Desk |
| Accessibility barrier in the course | IT Help Desk |
| Financial concerns | Financial Aid and Awards |
| Career planning | Career Services |
| Registration questions | Office of the Registrar |