Your Course Tutor
Content questions, assignment clarification, and feedback questions.
Best for: Anything related to your course material or graded work.
How to reach: Through the course site's contact page or your Course Outline.
Contact Support
Find the right contact for your question. If you're unsure who to contact, start with the IT Help Desk or your course tutor.
Support Services Directory
IT Help Desk
Login problems, page errors, video issues, technical questions.
Best for: Anything technical that's blocking you.
How to reach: Through the IT Help Desk portal on My .
Tip: Include a screenshot when you write in.
The Write Site
Academic writing support — structure, clarity, grammar, citations.
Best for: Essay feedback before you submit.
How to reach: Through the Write Site link in My .
TrustOpen Library
Research help, database access, finding credible sources.
Best for: When you can't find sources or need research guidance.
How to reach: Library chat or email via the TrustOpen Library homepage.
Academic Advising
Program planning, course selection, transfer credit.
Best for: "Which courses should I take next?"
How to reach: Book through the Advising portal in My .
Counselling Services
Free, confidential mental health support.
Best for: Stress, anxiety, or anything affecting your wellbeing.
How to reach: Through the Counselling Services page in My .
Accessibility Services
Accommodations for disabilities or medical conditions.
Best for: Requesting exam time, alternative formats, or other accommodations.
How to reach: Through the Accessibility Services page in My .
Financial Aid and Awards
Student loans, grants, bursaries, scholarships, and payment plans.
Best for: Anything related to funding your studies.
How to reach: Through the Financial Aid page in My .
Career Services
Résumé feedback, career counselling, job search support.
Best for: Connecting your studies to your career path.
How to reach: Through the Career Services page in My .
Office of the Registrar
Registration, enrolment, transcripts, and official records.
Best for: Any official registration or records question.
How to reach: Through the Registrar's page on the TrustOpen website.
When to Contact Which Service — Quick Reference
| If you need… | Contact… |
|---|---|
| Help with course content | Your tutor |
| Help with essay writing | The Write Site |
| Help finding sources | TrustOpen Library / librarian |
| Help planning your program | Academic Advising |
| Mental health support | Counselling Services |
| Accommodations | Accessibility Services |
| Technical problems | IT Help Desk |
| Financial concerns | Financial Aid |
| Career guidance | Career Services |
| Registration questions | Registrar |