Writing and communication
Use VOICE to preserve audience fit, accuracy, accessibility, language, authorship, source rights, disclosure, and accountable approval.
Module overview
Module 5 applies course principles to writing, communication, creative work, workplaces, professional activities, personal planning, consumer research, and everyday decision-making. You will design complete human-governed workflows rather than evaluate isolated outputs. Each workflow should begin with a legitimate purpose, use authorized information and sources, define a bounded AI role, preserve human approval and service, count verification and hidden work, and include correction, escalation, fallback, and stopping.
Workplace practice
Use WORKS to examine purpose, information, service, productivity, worker participation, job redesign, capability, and governance.
Everyday life
Use LIFE to evaluate planning, consumer information, professional boundaries, companions, relationships, well-being, and personal limits.
Module principle: Generation speed is not net benefit. Count preparation, verification, correction, hidden work, effects on people, capability, relationships, and the continuing need for accountable human decisions.
Module learning outcomes
By the end of Module 5, you should be able to:
- Design an accountable AI-supported writing or communication workflow from purpose and sources through review, approval, disclosure, and correction.
- Evaluate accuracy, voice, audience fit, plain language, accessibility, translation, authorship, and source rights.
- Apply the author-approved VOICE framework to bounded writing, communication, or creative work.
- Define a legitimate workplace use case, identify stakeholders and authority, and compare AI with non-AI alternatives.
- Audit meeting summaries, project plans, organizational knowledge, customer service, and decision-support workflows.
- Assess net productivity, hidden work, shadow AI, surveillance, worker participation, job redesign, and capability preservation.
- Apply the author-approved WORKS framework to a bounded workplace use.
- Evaluate personal planning, travel, consumer comparison, memory, personalization, permissions, and professional-referral boundaries.
- Analyze simulated empathy, anthropomorphism, persuasion, relationships, autonomy, capability, and digital well-being.
- Apply the author-approved LIFE framework and establish no-AI zones, human alternatives, escalation, disengagement, and stop conditions.
- Integrate PCAFE-V, SCOPE, PARTNER, FAIRER, PROTECT, CREATE, TRACE, and CLAIM into an applied AI workflow.
- Prepare and justify a final recommendation based on total human and organizational outcomes.
Module 5 units
Writing, Communication, and Creative Work
Design responsible workflows for brainstorming, drafting, revision, plain language, translation, creative work, authorship, and disclosure through VOICE.
Generative AI in the Workplace
Evaluate communication, meetings, projects, knowledge, service, productivity, shadow AI, surveillance, job redesign, and capability through WORKS.
Generative AI in Everyday Life
Assess planning, consumer and travel information, professional boundaries, companions, digital well-being, no-AI zones, and personal limits through LIFE.
Implementation note: replace placeholder anchors with the corresponding Moodle activity or section URLs.
Embedded Module 5 study guide
Use this two-week schedule unless Moodle specifies different dates. Start Assignment 4 during Unit 14 and build it progressively across all three units.
Week 9: Unit 14 and the beginning of Unit 15
Recommended: 9–11 hours- Retrieve Modules 2–4.
Review PCAFE-V, SCOPE, PARTNER, FAIRER, PROTECT, CREATE, TRACE, and CLAIM. - Read Chapter 13 and complete Unit 14.
Design writing and communication workflows that protect voice, accuracy, accessibility, authorship, and approval. - Audit professional communication.
Correct an AI-generated message for evidence, audience, tone, plain language, disclosure, and human accountability. - Apply VOICE.
Document purpose, audience, sources, AI contribution, verification, revision, approval, and correction. - Start Assignment 4.
Select a bounded use case, define the human purpose, compare alternatives, and create the first workflow map. - Begin Chapter 15.
Identify workplace stakeholders, information authority, use-case ownership, and scope boundaries.
Evidence to retain
- Professional communication redesign
- Plain-language verification
- VOICE analysis
- Initial Assignment 4 use-case brief
- Workflow map and source boundary
- Assignment 1 reflection notes
Week 10: Complete Units 15 and 16
Recommended: 10–12 hours- Complete Unit 15.
Audit meeting, project, knowledge, service, and decision-support workflows. - Apply WORKS.
Assess net productivity, hidden work, worker and service-user effects, participation, capability, fallback, and stopping. - Read Chapter 16 and complete Unit 16.
Evaluate everyday information, consumer comparison, professional boundaries, companions, relationships, and well-being. - Apply LIFE.
Define information, permissions, verification, referral, no-AI zones, disengagement, and personal boundaries. - Complete Assignment 4.
Integrate the relevant course frameworks, verification, information controls, responsibility, incidents, monitoring, fallback, and final recommendation. - Consolidate and transition.
Complete the module check and prepare for discipline-specific practice, governance, emerging systems, and HUMAN integration in Module 6.
Evidence to retain
- Meeting-summary or service audit
- Net-productivity and hidden-work comparison
- WORKS analysis
- Everyday-use boundary review
- LIFE analysis or blank personal charter plan
- Assignment 4 final self-review
- Updated Assignment 1 reflection
Show the integrated applied-workflow sequence
- Define the legitimate human or organizational purpose.
- Compare AI and non-AI alternatives.
- Identify stakeholders and affected non-users.
- Inventory information, sources, permissions, and authority.
- Define a bounded AI role and human-only activities.
- Build the staged workflow and responsibility matrix.
- Verify outputs and preserve accountable approval.
- Assess fairness, accessibility, privacy, authorship, productivity, capability, and relationships.
- Add correction, incident response, escalation, fallback, monitoring, and stop conditions.
- Document a qualified final recommendation.
Assessment milestones in Module 5
Assignment 4: Applied AI Workflow Project
Weight: 20%
Start: During Unit 14, Week 9
Develop: Across Units 14–16
Recommended submission: After Module 5, at the end of Week 10
Official Moodle due date and time: ____________________
Assignment 1: Journal continues
Reflect on communication, workplace use, everyday boundaries, productivity, hidden work, professional referral, relationships, capability preservation, VOICE, WORKS, and LIFE.
Recommended final submission: End of Module 6, Week 11
Official Moodle due date and time: ____________________
Use verification skills from Module 4: Assignment 4 follows Assignment 5 so that claims, sources, citations, assumptions, and AI outputs can be evaluated systematically inside the applied workflow.
Show the Assignment 4 working-record checklist
- Human or organizational problem and legitimate purpose
- AI and non-AI alternatives
- Stakeholders and affected non-users
- AI role and human-only activities
- Information, source, context, and permission boundaries
- PCAFE-V prompt and SCOPE workflow
- PARTNER responsibility matrix
- Relevant FAIRER, PROTECT, CREATE, TRACE, and CLAIM analyses
- VOICE, WORKS, or LIFE analysis as appropriate
- Verification, approval, correction, incidents, fallback, monitoring, and stop conditions
- Residual uncertainty and final recommendation
- Required AI-use disclosure
Core learning activities
| Activity | Purpose | Product to retain | Connection |
|---|---|---|---|
| Professional communication redesign | Revise for accuracy, voice, audience, accessibility, and accountability. | VOICE workflow | Assignments 1 and 4 |
| Meeting-summary audit | Separate discussion, proposal, decision, responsibility, deadline, and unresolved question. | Verified meeting audit | Assignment 4 |
| Plain-language verification | Compare a simplified text with the authoritative source and restore omitted qualifications. | Source comparison | Assignments 4 and 5 |
| Net-productivity comparison | Count preparation, generation, verification, correction, coordination, and total effort. | Productivity worksheet | Assignments 1 and 4 |
| Customer-service escalation | Separate routine support from exceptions requiring accountable human service. | Escalation pathway | Assignment 4 |
| Everyday-use risk classification | Classify bounded personal uses by consequence, verification, reversibility, and referral needs. | LIFE boundary review | Assignments 1 and 4 |
| Personal AI charter exercise | Define purposes, protected information, no-AI zones, human referral, and stop conditions. | Student-authored charter plan | Assignment 1 |
| Applied workflow workshop | Integrate workflow, responsibility, risk, review, incidents, fallback, and monitoring. | Assignment 4 evidence set | Assignment 4 |
Live AI, supplied-material, and non-platform options
Option A: Approved AI
Use an approved system with synthetic, public, supplied, verified, or authorized information and no consequential external action.
Option B: Supplied materials
Use supplied communications, meeting records, service cases, workplace workflows, comparisons, and everyday-use scenarios.
Option C: Non-AI analysis
Complete the same workflow, information, verification, productivity, relationship, and boundary analysis without an AI platform.
Students must not be disadvantaged for lacking workplace access, paid AI access, or permission to use live systems.
Frameworks emphasized in Module 5
VOICEWORKSLIFENet benefitHidden workHuman serviceCapability preservation
VOICE
Use the exact author-approved expansion supplied in the textbook and course materials for writing, communication, accessibility, authorship, disclosure, approval, and correction.
WORKS
Use the author-approved framework for workplace purpose, stakeholders, information, operations, service, productivity, capability, governance, and continuing review.
LIFE
Use the author-approved framework for personal purpose, information, permissions, evidence, professional boundaries, relationships, well-being, alternatives, and limits.
Responsible-use boundaries, accessibility, and support
Boundaries
- Do not upload real employee, customer, client, patient, student, legal, financial, family, household, or confidential records.
- Do not represent AI-generated meeting content as an official record without authorized review.
- Do not allow AI to make employment, eligibility, health, legal, financial, disciplinary, or other consequential decisions.
- Do not require live memory, companion systems, transactions, or connected-tool permissions.
- Preserve human service, correction, appeal, fallback, and stop authority.
Support and escalation
- Contact the course coordinator for assignment scope and permitted AI use.
- Use library, accessibility, privacy, security, copyright, or professional support as appropriate.
- Seek qualified assistance when health, legal, financial, safety, employment, or professional boundaries arise.
- Use supplied alternatives whenever live AI or real-world information would be inappropriate.